Terms of service

Effective date: 15/02/2026

Company name: Harmony Wellness Supplements Ltd

Contact email: info@harmony-wellness-supplements

Registered address: 86-90 Paul St, London, EC2A 4NE

1. About Us

These Terms and Conditions govern your use of our website and your purchase of products from us.

We are registered in England and Wales. By using our website or placing an order, you agree to be legally bound by these Terms.

2. Products

We sell food supplements and related health products.

All products are:

Subject to availability

Described as accurately as possible

Intended for use in accordance with the manufacturer’s instructions

Important Health Notice

Our products are food supplements, not medicines.

They are not intended to diagnose, treat, cure or prevent any disease.

Always consult your GP or qualified healthcare professional before taking supplements if you:

Are pregnant or breastfeeding

Have a medical condition

Are taking medication

3. Orders

When you place an order:

You will receive an order confirmation email.

This does not mean your order has been accepted.

A contract is formed only when we dispatch your goods.

We reserve the right to:

Refuse any order

Cancel orders due to pricing errors

Cancel orders suspected of fraud or misuse

If we cancel your order, you will receive a full refund.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.

Delivery charges are calculated at checkout.

We reserve the right to change prices at any time, but this will not affect orders already placed.

Payment must be received in full before goods are dispatched.

5. Delivery

We aim to dispatch orders within 2 working days.

Delivery times are estimates only and not guaranteed.

We are not liable for delays caused by:

Courier issues

Customs delays

Incorrect address details provided by you

Risk passes to you upon delivery.

6. Cancellation and Returns

Your rights to cancel and return goods are governed by:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The Consumer Rights Act 2015

You have the right to cancel your order within 14 days of receiving it, subject to hygiene and safety restrictions.

Due to health protection reasons, we cannot accept returns of supplements that have been opened or unsealed unless faulty.

Please refer to our Refund Policy for full details.

7. Faulty Goods

If goods are faulty, damaged or not as described, you are entitled to remedies under the Consumer Rights Act 2015, including:

Repair

Replacement

Refund

You must notify us within a reasonable time of discovering the issue.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

Any liability that cannot legally be excluded

Subject to the above:

We are not liable for indirect or consequential loss

Our total liability shall not exceed the total amount paid for your order

9. Medical Disclaimer

Information provided on this website is for general informational purposes only and does not constitute medical advice.

Always seek professional medical advice before starting any supplement regime.

10. Privacy

Your personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

Please see our Privacy Policy for full details.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.