Refund policy

Your Right to Cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

To exercise your right to cancel, you must notify us in writing (email is acceptable) within 14 days of receiving your order.

Once you notify us, you then have a further 14 days to return the goods to us.

Important – Health & Hygiene Products

Due to health protection and hygiene reasons, we cannot accept returns of supplements that have been opened, unsealed, or had their tamper-evident seal broken, unless they are faulty.

This is in accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations.

To be eligible for a return:

Items must be unused

In their original, unopened packaging

With all seals intact

In a resaleable condition

Refunds

If you cancel within the 14-day cooling-off period and return eligible items:

We will refund the full product price

We will refund the standard delivery cost (if the item was faulty)

Refunds will be processed within 14 days of receiving the returned goods

Refunds will be issued to your original method of payment.